Limited Warranty Policy

This warranty applies to the DRSONO Portable Ultrasound Scanner ("Product") and is valid only for products purchased through drsono.com. This limited warranty is intended for consumer use only and does not apply to products used in commercial or institutional environments.

The Company warrants that, during the applicable warranty period, the Product will be free from defects in materials and workmanship when used according to the operating and service manuals provided. Within the warranty period, the Company will repair or replace, free of charge, any Product or Product part that is found to have defects in materials or workmanship under normal use and maintenance.

The Company reserves the right to modify the availability of this limited warranty; however, any changes shall not apply retroactively.

If you submit a valid claim within the applicable warranty period, the Company will, at its discretion: (i) repair the Product using new or refurbished replacement parts at no charge, or (ii) replace the Product with one of equal functionality at no charge, or (iii) refund the purchase price. Except where prohibited by applicable law, shipping and handling fees may apply.

For the first 365 days, the Company will cover all shipping costs related to your request, limited to the original country of shipment. If you are no longer located in the original shipping country, you will be responsible for shipping costs. After 365 days, the Buyer will be responsible for all shipping and insurance costs during transport to the Company.

Any replacement Product will have the remaining warranty period of the original warranty.

The warranty period for products purchased from drsono.com depends on the specific device purchased and begins on the date of delivery. All devices come with a 14-day return period and a 1-year limited warranty. The limited warranty is non-transferable and may become void if the ownership of the Product changes. All claims must be submitted by the original purchaser.

This limited warranty does not cover: (a) cosmetic damage; (b) damage caused by failure to follow product instructions or performing any preventive maintenance; (c) modifications; (d) unauthorized repairs; (e) damage resulting from transport; (f) damage from liquid contact; (g) damage from storage; (h) theft or loss of the Product; (i) defects due to normal wear and tear or aging of the Product; or (j) damage caused by external factors such as accidents, misuse, natural causes (e.g., lightning, floods, or other natural disasters), or other events or actions beyond the reasonable control of the Company. Additionally, third-party components or products ("Third-Party Products") that may be incorporated, included, bundled, or packaged with the Product are not covered by this limited warranty. The Company makes no representations or warranties regarding any Third-Party Products, including but not limited to: (a) warranties of merchantability; (b) warranties for a particular purpose; (c) warranties of title; or (d) warranties against infringement of third-party intellectual property rights, whether expressed or implied by law, course of dealing, performance, trade usage, or otherwise.

To obtain warranty service, please contact our customer service team via email at [email protected] for support. All claims must be submitted by the original purchaser.

Please note that to proceed with your service request, you may be required to perform various troubleshooting tasks as directed by our service team.

Except as stated in this warranty and to the fullest extent permitted by law, the Company shall not be liable to the Buyer or any third party for any direct, special, incidental, or consequential damages arising from the breach of express or implied warranties or conditions or any other legal theory, including but not limited to loss of use; loss of revenue; actual or anticipated profit loss (including lost profits from contracts); loss of funds used; loss of anticipated savings; loss of business; loss of opportunities; loss of goodwill; loss of reputation; data loss, corruption, leakage, or damage; or any indirect or consequential loss or damage, regardless of the cause, including replacement of equipment and property. In no event shall the Company's liability exceed the amount paid by you for the defective Product. Some jurisdictions do not allow the exclusion or limitation of special, incidental, consequential, or indirect damages, so the above limitation or exclusion may not apply to you.

The above limitations do not apply to claims for death or personal injury, or to any statut.